Returns & Exchanges
Thank you for shopping with us! Below are the details of our return and exchange policy.
General Policy
- Returns/Exchanges must be initiated within 30 days or delivery.
- Damaged items must be reported within 5 days of delivery to webstore@venture-19.com.
- Items must be in original condition, with all tags attached and no signs of wear or damage.
Non-Returnable items
- Sale/Discounted items and customized products are final sale and cannot be returned or exchanged.
Return Process
Prepare your return
Include the following details in your package:
- Name the order is under:
- Order Number:
- Reason for Return or Exchange:
- Requested Outcome:
- Return or Exchange (be sure to indicate which size or replacement item you need).
Ship Your item
Send your package to:
venture19
Attn: Returns/Exchanges
2101 W Washington St. Ste 109
Note: Customers are responsible for shipping costs. We recommend using an insured, trackable carrier. Venture19 is not liable for lost or damaged packages.
Exchanges
- Exchanges are subject to product availability, and like-item exchanges cannot be guaranteed.
- Contact us at online@venture-19.com to confirm availability before shipping
Refunds
- Returns are processed within 5 days of receipt.
- Refunds will be issued to the original payment method. Processing times may vary based on your banking institution.
Questions?
Contact us at online@venture-19.com for any inquiries.