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Return Policy


At venture19, our customers are our top priority. Which means, if you’re not completely satisfied with your purchase, please let us know. We’ll be happy to return your item for in-store credit, merchandise exchange, or credit card refund (online non-local orders only) as long as your return item qualifies and falls within some of our restrictions.

 If purchased online:

  • Must be returned within 30 days from the date of purchase
  • Must be unused or unworn
  • Must be accompanied by the original packaging
  • Must be a general inventory item, meaning that if the item was out of stock and special ordered for you, it is not returnable

To begin a return, please email and ask for a return label. Once received, a venture19 web sales associate will review your request and forward venture19's return/exchange instructions. If you have requested a refund, we will credit your original credit card the amount of the item, less any shipping/handling charges and tax, if applicable. Note that returns over $200 will be refunded, minus a 5% fee for covering the large costs of processing your transactions. We will not issue a refund to a different credit card than the one that was used for the original purchase. If you wish to exchange your item for another item, you will be responsible for shipping your return item back to our store. Please keep reading for more on our shipping requirements. If your items(s) was shipped in conjunction with any “free shipping” promotion, we will refund you the cost of the item, less the standard shipping cost as quoted by the shipping carrier used to deliver your order. If you choose to exchange merchandise that was part of a free shipping promotion, you will be charged the standard shipping rate when the new merchandise is shipped out.

If purchased in-store:

We’ll be happy to return your item for in-store credit or merchandise exchange, as long as your return item qualifies and falls within the restrictions set forth below. 

These items DO NOT QUALIFY for return/exchange:

  • All personalized / made to order merchandise (select Moyna products)
  • Sale items, items marked or portrayed as Clearance or On Sale
  • Furniture and lighting
  • Seasonal merchandise (including but not limited to Christmas, Fall/Halloween, Valentine's Day, Easter)
  • Swimwear

Store credit is valid for one year (12 months) from the issuance date.