Return Policy

Thank you for shopping with us! Below are the details of our return and exchange policy.

GENERAL POLICY

-Returns/Exchanges must be initiated within 30 days or delivery.

- Damaged items must be reported within 5 days of delivery to webstore@venture-19.com.

- Items must be in original condition, with all tags attached and no signs of wear or damage.

NON-RETURNABLE ITEMS

- Sale/Discounted items and customized products are final sale and cannot be returned or exchanged.

RETURN PROCESS

1. Prepare Your Return

Include the following details in your package:

•Name the order is under:
•Order Number:
•Reason for Return or Exchange:
•Requested Outcome:
•Return or Exchange (be sure to indicate which size or replacement item you need).

2. Ship Your Item

Send your package to:

venture19

Attn: Returns/Exchanges

2101 W Washington St. Ste 109.

Stephenville, TX 76401

United States

Note: Customers are responsible for shopping costs. We recommend using an insured, trackable carrier. Venture19 is not liable for lost or damaged packages.

EXCHANGES

- Exchanges are subject to product availability, and like-item exchanges cannot be guaranteed.

- Contact us at webstore@venture-19.com to confirm availability before shipping

REFUNDS

- Returns are processed within 5 days of receipt.

- Refunds will be issued to the original payment method. Processing times may vary based on your banking institution.

Questions?